Public Accommodations

It is unlawful for an individual to be denied access or to receive poor service or lesser quality accommodations because of his or her race, color, national origin, sex, pregnancy, disability, familial status or religion.


Who Can File?

It is against the law for an individual to be denied access or to receive poor service or lesser quality accommodations because of his or her race, color, national origin, sex, pregnancy, disability, familial status or religion.

Floridians and visitors to the state may file a complaint when:

  • Not given full and equal access to the goods and services of restaurants, hotels and motels, gasoline stations, theaters and certain other public places or accommodations without discrimination or segregation.
  • Certain private clubs discriminate in how they accept or deny members (under limited circumstances).
  • When the alleged discriminatory act occurred in the last 365 days.


How To File?

Call, write or visit the Commission within 365 days of the date in which the alleged act of discrimination occurred and describe the situation you feel was discriminatory.

An experienced Intake Counselor will listen, advise and assist you accordingly.

You can download the following questionnaire to assist you.

public accommodations complaint Questionnaire

Below you will find a link to download the document "Technical Assistance Questionnaire for Public Accommodations Complaint". 

Please fax or mail the completed questionnaire to the Office of Customer Service (fax and address are listed on the last page of the questionnaire). An email option will be added soon. The Office of Customer Service will complete a charge form, as applicable, for your signature and mail it to you at the address listed on the questionnaire.


The Process

What to expect after you file a complaint:

  • Filing a complaint – You must file a complaint with the Commission within 365 days of the date the alleged act of discrimination took place. Once your complaint is processed, you will be advised of your rights and responsibilities.
  • Mediation – This is a process in which an impartial person helps parties resolve their dispute prior to a lengthy investigation.
  • Investigation – If the dispute cannot be resolved through mediation, the Commission will conduct a full investigation that is objective, timely and efficient.
  • Determination – A determination is issued indicating whether or not there is adequate evidence of discrimination.
  • Notification – You will be notified of the Commission’s determination and will receive instructions on how to seek the remedies provided for under the law, which could result in a hearing or civil action in a court of law.